Hibaje Privacy Policy —
Your Data Is Safe With Us

1What Information We Collect

When you use the Hibaje platform, we collect certain necessary information. The sole purpose of this collection is to provide you with the best possible service and to keep your account secure. We never collect information beyond what is needed.

Information Collected at Registration

• Full name & date of birth
• Mobile number and email address
• Residential Address (City & District)
• Preferred Payment Method

Information Collected During KYC Verification

• Copy of national ID or passport
• Selfie or photo (for identity verification)
• Bank or mobile banking details (for payment verification purposes only)

Automatically Collected Information

• IP address and device type
• Browser & operating system information
• Platform activity logs (login times, game history)
• Cookies & Session Data

2How Your Information Is Used

Hibaje uses your information only for specific, legitimate purposes. Your data is never used against you or in any unethical manner. Below is a full list of how we use your information:

3Data Sharing & Disclosure

Hibaje never sells your data. In certain situations, however, we may need to share information with third parties. In every such case, we take the utmost care and precaution.

When Your Information May Be Shared

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket will receive the information necessary to process transactions.
• KYC Partner: Necessary information is shared with licensed verification services for identity verification purposes.
• Law Enforcement Agencies: If we receive a legal order or court directive, we are obligated to provide the relevant information.
• Fraud Prevention Agency: Information may be disclosed to regulatory authorities to prevent money laundering or fraud.

4Cookies & Tracking Technologies

Cookies and similar technologies are used on the hibaje website and app. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and security. The platform cannot function without these.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which parts of the platform are used most (anonymous data).
• Security Cookies: To detect fraud and bot activity.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

5Data Retention Period

Hibaje retains your data only for as long as necessary. Information that is no longer needed is deleted on a regular basis.

• Active Account Data: For as long as your account remains active.
• Closed Account Data: Up to 5 years after account closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Retained after verification in accordance with regulatory guidelines.
• Support Ticket: Up to 2 years after the issue is resolved.

6Your Privacy Rights

As a Hibaje user, you have several important rights over your own data. We fully respect and honor every one of them.

7Children's Privacy

The hibaje platform is strictly for adults aged 18 and above. We do not knowingly collect information from or provide services to minors.

If a parent or guardian believes their child has created an account on Hibaje, please contact us immediately. We will investigate, close the account, and delete all associated data.

Age is verified at the point of registration, and additional documents may be requested in any case where there is doubt.

8Security Measures

Hibaje uses industry-standard security technology to protect your information. Our security framework is regularly updated and tested.

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular audits conducted by independent external experts.
• Access Control: Only authorized personnel have access to your information.
• Data Backup: Regular secure backups are maintained to prevent any loss of data.
• Suspicious Activity Monitoring: Unusual login attempts or suspicious activity are detected in real time.

9Policy Updates

Hibaje may update this Privacy Policy from time to time, due to changes in law, new services, or user feedback. We will notify you before any significant changes take effect.

• For significant changes, a notification will be sent to your registered email or mobile number.
• The date of each update will be clearly displayed at the top of this page.
• Continued use of the platform after a policy update will be considered acceptance of the new policy.
• If you do not agree with the updated policy, you may request to close your account at any time.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We're always here to help.

• Email: support@hibaje.im
• Help Center: hibaje.im/help-center
• Response Time: Up to 15 business days
• Business Hours: Monday–Saturday, 9:00 AM – 9:00 PM (BST)